Privacy Policy

1. Introduction

1.1. This privacy policy sets out the basis on which any Personal Information (as defined in clause 2 below) that Quantum Financial Services (Pty) Ltd (QFS) collects from you, or that you provide to QFS, will be used, stored, and processed by QFS.

1.2. QFS is the data controller for purposes of applicable data protection legislation in respect of all Personal Information you submit to QFS in any format, including through the website, and in any correspondence and communication with QFS.

1.3. QFS may amend the provisions of this Privacy Policy to comply with any changes in the law, and/or pursuant to any changes to its information processing activities or privacy practices. Such amendments will be published on the website and will become operable from the date of such publication.

2. Definitions and Interpretation

2.1.The following words bear the following meanings in this Privacy Policy:

2.1.1. “consent’’ means any voluntary, specific and informed expression of will in terms of which permission is given by a User for the processing of their personal information or special personal information;

2.1.2. “personal information’’ means any information linked to a User or information that can identify a User, including but not limited to: information relating to a User’s gender, nationality, ethnic or social origin age, language; a User’s e-mail address, physical address, telephone number, location information or online identifier; a User’s financial information including banking details and invoice information;  a User’s personal opinions, views or preferences;  correspondence sent by a User which is of a private or confidential nature; the User’s name if it appears with other personal information relating to that User, or if the disclosure of their name on its own would reveal further personal information about that User;

2.1.3. “POPIA’’ means the Protection of Personal Information Act of 2013, including any regulations or codes of conduct promulgated under it;

2.1.4. “PAIA” means the Promotion of Access to Information Act 2 of 2000;

2.1.5. “services” means the services provided to any User by QFS;

2.1.6. “User’’ means a visitor or User of this website or application, or any of the content or services associated with this website or application; and

2.1.7. “the website’’ means the website or application or any part thereof which is accessible from

3. Responsible Party

3.1. QFS is the responsible party for this privacy policy and QFS will be collecting, processing and storing the User’s personal information when necessary.

3.2. QFS’s contact details are stated below:

3.2.1. Email:

3.2.2. Website:

4. How Information is Gathered

4.1. QFS may collect and process the following information (which may include Personal Information) about you:

4.1.1. Information that you provide by filling in forms on the website.

4.1.2. Details of your use and visits on the website.

4.2. When you visit the website, QFS may collect certain information that is not Personal Information such as your operating system, browser type, and internet service provider. This type of information does not identify you personally.

4.3. When you submit quotes on the website, QFS may also collect Personal Information that you provide to QFS.

5. Consent

5.1. By using the website, you consent to the collection, storage, and use of the Personal Information you provide in relation to any features of the website, and you consent to QFS’s collection of any changes or updates to any information you provide that is collected by QFS.

6. How Information is Used and Disclosed

6.1. QFS may use the information, including the Personal Information QFS holds about you:

6.1.1. to ensure that content from the website is presented in the most effective manner for you and for your electronic devices;

6.1.2. in aggregated form, for internal business purposes such as generating statistics and developing QFS’s strategic and marketing plans;

6.1.3. to allow you to participate in interactive features on the website, when you choose to do so;

6.1.4. to respond to your queries;

6.1.5. to notify you about changes to the website;

6.1.6. to enforce the Terms, monitor user activity and more effectively manage traffic on QFS’s website;

6.1.7. to provide customer services, and create and manage user accounts; and

6.1.8. to assist you with technical difficulties.

6.2. QFS may also share with third-party service providers certain information which QFS has collected in order to better understand which features of the website may interest you.

6.3. QFS may block users located in certain countries from using the website.

6.4. QFS may retain such information for as long as is required to fulfil QFS’s business objective, even after your account is terminated.

7. Storage of Personal Information

7.1. QFS will do its best to protect your Personal Information. However, the transmission of information via the Internet is not completely secure and QFS cannot guarantee the security of your information transmitted to QFS. Any transmission of your information to QFS is entirely at your own risk. Once QFS has received your information, QFS will use strict procedures and security features to try to prevent unauthorised access.

7.2. QFS will keep your Personal Information only for a reasonable time to enable QFS to use it for the purposes described in this privacy policy.

8. Cookies

8.1. QFS may collect information about your electronic devices, including your mobile phone, tablet, computer, including where available your operating system and browser type, for system administration. This is statistical data about QFS’s users’ browsing actions and patterns, and does not identify any individual.

8.2. QFS may use cookies to manage QFS’s users’ sessions and to store preferences, tracking information, and language selection. Cookies are small text files transferred by a web server and stored on your electronic device. The types of information a Cookie collects include, among other things, the date and time you used the website, your browsing history, your preferences, and your username.

8.3. QFS cannot control or access Cookies used by third party service providers. This Privacy Policy covers only Cookies used by QFS, and not any Cookies used by third parties.

8.4. Cookies enable QFS to:

8.4.1. estimate QFS’s user audience size and usage pattern;

8.4.2. store information about your preferences, which allows QFS to customize the website according to your individual interests;

8.4.3. speed up your searches; and

8.4.4. recognise you when you return to the website.

8.5. You can either accept or decline the use of Cookies on your electronic device. Typically, you can configure your electronic device to not accept Cookies. However, declining the use of Cookies may limit your access to certain features of the website.

9. Third Parties

9.1. The website may occasionally contain links to third-party websites. QFS is not responsible for the content of those website or for the security of your Personal Information when you use the third-party websites.

9.2. This Privacy Policy does not govern Personal Information provided to, stored on, or used by these third-party providers and third-party websites. QFS recommends that when you enter a third-party website, you review the their website’s privacy policy as it relates to how such third parties collect, process, store and protect your Personal Information.

10. Controlling your Personal Information and Communication Preferences

10.1. You may access, remove, review, and/or make changes to Personal Information that you have provided to QFS by email.

10.2. QFS may also send you any legally required notifications and certain notifications, including notices regarding a change to any of QFS’s Terms or policies.

10.3. QFS will not change your preferences without your consent. You cannot opt out of receiving transactional communications from QFS related to your account at any time.

10.4. For more information, you can view QFS’s PAIA Manual by clicking this link: QFS_PAIA_Manual.

11. Disclosures

11.1. On rare occasions, QFS may be required to disclose your Personal Information due to legal or regulatory requirements. In such instances, QFS reserves the right to disclose your Personal Information as required in order to comply with QFS’s legal obligations.

12. Notification of Changes

12.1. QFS reserves the right to change this privacy policy from time to time, and in its sole discretion. QFS may send you a notice regarding material changes to this privacy policy.

13. Contact

13.1. If you have questions about this privacy policy, please contact by email ( with “Privacy Policy” in the subject line.